However, sometimes Communicator is not updated or showing the correct presence because of what is in the user’s free/busy information.This article discusses basic and advanced troubleshooting steps to resolve these types of conflicts.Before we begin troubleshooting, it is important to understand how Communicator pulls the free/busy information from Exchange.Figure 1 illustrates the flow of information when Communicator pulls free/busy calendar information from Exchange and Outlook. How Communicator pulls free/busy information Depending on the versions of Outlook and Exchange, Communicator will use one of two different methods to pull the information.In this section I explain log files and what is important to look for when troubleshooting presence issues.You will use this information mainly to verify that your settings are taking effect and that Outlook and Communicator are integrating correctly.Microsoft Office Communications Server 2007 and Microsoft Office Communications Server 2007 R2 will reach end of support on January 9, 2018. For more information, see Resources to help you upgrade your Office 2007 servers and clients.
This article gives you some troubleshooting tips for resolving issues between Communicator and Exchange free/busy information.This setting might be set by a group policy to a different time interval.For user-level or administrator-level information about Outlook free/busy update intervals, see the following: After you verify that the free/busy information is publishing to the Exchange server, check the Exchange server information from another client.Make sure that Communicator is using Outlook as the user’s personal information manager and is updating presence based on Outlook calendar information.This can be verified by opening the Tools menu, clicking Options, and then clicking the Personal tab as shown in Figure 2. Communicator 2007 R2 personal information manager settings Now that we have verified that Outlook is able to control the user’s presence, we need to check that the user has not changed his presence.